Insurance resource available for Illinois consumers

     “The Illinois Insurance Hotline is an educational resource designed to help consumers with questions about insurance-related matters,” said Hultgren. “Consumers can use this information to make knowledgeable decisions on insurance issues.”

     The Illinois Insurance Hotline is a nonprofit industry-sponsored outreach that is available to answer basic insurance questions, distribute educational materials, or offer direction when problems arise. Thousands contact the Hotline for assistance each year.

     “Insurance can be a complicated and confusing subject,” said Hultgren. “People can call or email the Hotline to receive unbiased information on a number of insurance topics. Knowledge empowers us to become better consumers.”

     The Illinois Insurance Hotline commonly addresses topics such as financial strength ratings and complaint records for prospective insurers; auto and life insurance company contract numbers; what to expect in the claim process; options for those turned down for coverage; and insight into insurance terms like actual cash value, replacement cost, and negligence.

     Consumers can reach the Hotline by calling 1-800-444-3338, Monday-Friday 9 a.m. – 4 p.m., or emailing insurancehotline@illinoisinsurance.org.